FAQ

PRODUCT

What's Important About Measurements?

TIPS FOR MEASUREMENT
    • Measure your feet regularly as they can change shape and size over time.
    • Different styles use different lasts in construction, therefore sizing may vary with a new style.
    • Feet are 3-dimensional, any measuring device can only approximate your true size.

    How To Find Your Boots Size?

    TRICKS FOR MEASUREMENT

     Measure at the end of the day when your feet are at their largest.
     Tools: ruler, pen, and a piece of paper.
     Follow these steps:
    • Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.
    • Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.
    • Measure the distance between lines in inches or centimeters.
    • Find your measurement on the Muck Boot size chart to figure out the best. Round up if your size falls in between.

      ORDER

    Will Shipping Be Covered For My Returns?

    All return shipping fees and other miscellaneous fees are the responsibility of the customer if the item don't have any quality issue.

    Can I Change Or Cancel My Order?

    Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been shipped.
     

    How Do I Track My Order?

    We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order. You can click on the "Carrie" link for order status.

    How Do I Return An Item?

    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. please provide your order number and pictures of the waders and the original packaging. Item must be in original sellable condition to be eligible for return. our customer service team will review the return request and will send further instructions if the return is approved.

    Why Did I Only Receive One When I Bought Multiple Items?

    If you purchase multiple items, they may be delivered in multiple packages. Due to system reasons, there is only one tracking number. But don’t worry, every item will be delivered to you within the specified time. If you have any questions, please feel free to contact us at cs@tidewe.com.

    PROMOTION

    Promotion And Discount Codes

    You can enter the promo code during checkout at any time.
    You can find the code box on the left-hand side on the homepage if you follow us.
    *Please note that only one promotion or discount code can be applied.

    Can I Use Several Discount Codes In One Order?

    Only one code can be used per order at this time.

    *If your promo code is not working, please try clearing your browser cache or try using a different web browser. if the code is still not working, please contact us via cs@tidewe.com. we will do our best to assist you at that time!