Frequently Asked Questions

We're sorry to hear that! If the item you received doesn't match what you ordered, please email us at cs@tidewe.com and our team will resolve this for you as quickly as possible.

Orders may be cancelled for the following reasons:

• Payment was not completed or flagged by our fraud prevention system
• The item is out of stock or no longer available
• Shipping address could not be verified or is in an unsupported region

We'll always send you an email before cancelling your order. Please check your inbox (and spam folder) for details.

Once your order ships, you'll receive a tracking confirmation email. You can also track your order anytime using our self-service tracker:

If you're having trouble tracking your package, feel free to reach out via email at cs@tidewe.com or call us at 1 (616) 898-3685.

We're sorry about that! Please check whether you purchased Seel Package Protection at checkout:

• With Seel coverage: File a claim directly at resolution.seel.com. They'll provide a replacement or refund. Contact us at cs@tidewe.com if you need help navigating the claim.
• Without Seel coverage: Email cs@tidewe.com and we'll do our best to make it right.

Before shipment: Yes! Call our customer service team immediately so we can update your order before it ships.

📞 1 (616) 898-3685 — Available Monday–Friday, 9:00 am–6:00 pm EST

After shipment: Unfortunately, we're unable to make changes once an order has shipped. You're welcome to initiate a return after you receive the package.

The estimated ship date for pre-sale items is listed on the product page at the time of purchase. You can also find this information in your order confirmation email.

If you have questions about your specific pre-sale order, please contact us at cs@tidewe.com.

We accept returns within 30 days of delivery, provided the following conditions are met:

• Item is unused and unworn
• Original packaging and tags are intact
• Return request is submitted within 30 days of receiving your order

Returns are not accepted for items that have been used or damaged due to reasons other than manufacturing defects.

Whether return shipping costs are covered depends on the reason for return. Please see our full policy for details.

To initiate a return, please email us at cs@tidewe.com.

Once your return is received and inspected at our warehouse, we'll process a refund or send out a replacement within 2 business days.

Refunds may take additional time to appear on your statement depending on your bank or payment provider.

We offer exchanges for the following situations:

• Incorrect size or fit
• Wrong item received
• Manufacturing defect or quality issue

Exchanges require the item to be unused and in its original packaging, and must be requested within 30 days of delivery.

Please email us at cs@tidewe.com to start the exchange process.

We'll arrange for you to return the original item first. Once our warehouse inspects and confirms the return, we'll dispatch your replacement within 2 business days.

Once the returned item arrives at our warehouse and passes inspection, we will dispatch the replacement item within 2 business days. You'll receive a new tracking number by email once it ships.

TideWe products are backed by a Limited Warranty that covers manufacturing defects in materials and workmanship. Full details can be found on our policy page.

Our Limited Warranty does not cover damage resulting from:

• Normal wear and tear
• Improper care, maintenance, or storage
• Unauthorized modifications or alterations
• Misuse or use outside the product's intended design
• Exposure to chemicals or foreign substances
• Accidental damage, negligence, acts of nature, fire, or improper transport
• Damage caused by third-party tampering or repairs

TideWe does not guarantee protection against snake bites or other wildlife attacks unless specifically stated in the product description.

Please email cs@tidewe.com to start a warranty or repair claim.

Based on the situation, we may offer a repair, replacement, or alternative solution.

For cleaning instructions and video tutorials, please refer to the product manual included with your waders or visit our support page.

General tips: rinse with fresh water after each use, avoid harsh detergents, and allow to fully air-dry before storage.

Minor leaks or punctures can often be repaired at home using a Wader Repair Kit:

1. Clean and thoroughly dry the damaged area
2. Apply the repair material evenly over the hole or tear
3. Allow to fully cure before use (follow the kit's instructions for cure time)

We also provide video repair tutorials — please visit our support page or contact us for the link.

• Store in a dry, well-ventilated environment
• Keep away from high heat, moisture, and direct sunlight
• Remove the battery pack when storing for extended periods
• Avoid compressing or folding the heated zones
• Make sure the garment is completely dry before storing

• Heated jackets and vests use a 10,000 mAh rechargeable power bank
• Heated gloves feature a built-in 3,000 mAh lithium battery

Actual battery life will vary depending on the heat setting used and ambient temperature.

TideWe heated products feature 3 heat levels — Low, Medium, and High:

1. Long-press the power button to turn the product on
2. Short-press to cycle through heat levels
3. LED indicator colors correspond to each level (refer to the LED color guide on the product)

Please note that exact temperatures and button operations may vary by product. Always refer to the instruction manual included with your specific product.

Gift cards can be used toward any purchase on tidewe.com. Simply enter your unique gift card code at checkout to apply it to your order.

• Gift cards can be combined with coupon codes
• If you don't use the full balance in one order, the remaining balance is automatically saved to the same code
• Check your remaining balance anytime by logging into your account

Here's how coupon codes work on TideWe:

• Only one coupon code can be used per order
• Coupon codes cannot be combined with other coupons, but can be used alongside gift cards
• Loyalty members can additionally apply points-based discount codes on top of a coupon
• Coupons are not valid on flash sale items or products already marked at a special price
• Please pay attention to the coupon's applicable product range, validity period, and minimum order requirements as stated in the promotion

If your coupon code isn't working, it may be because:

• The item in your cart is not eligible for this coupon
• The promotion period has ended
• Your order total doesn't meet the minimum spend requirement

Please contact us at cs@tidewe.com or call 1 (616) 898-3685 and we'll help you sort it out.

Log in to your TideWe account to view your current points balance. You earn points through purchases, account registration, and participation in rewards activities.

Don't have an account yet? Sign up here to start earning and tracking your rewards.

After logging into your account, you can redeem your points directly at checkout. Simply choose the number of points you'd like to apply — they'll be converted into a cash discount on your order.

Yes! TideWe proudly offers a military discount for active-duty service members, veterans, and their families.

To claim your discount, please verify your military status through the link below:

We accept the following secure payment methods:

• PayPal
• Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, JCB, Diners Club
• Klarna (Buy Now, Pay Later)

All transactions are processed through secure, encrypted payment channels.

Klarna is a secure and widely used Buy Now, Pay Later service. It allows you to split your order total into easy installment payments.

How to use Klarna:

1. Select Klarna as your payment method at checkout
2. Complete the quick verification steps on the screen
3. Confirm your payment plan — your order will be processed immediately, just like a normal purchase

For more information, please visit klarna.com.

There is no unified national sales tax in the United States. Tax rates are set individually by each state, county, and city.

Whether you're charged sales tax — and how much — depends on your delivery address. We automatically calculate and apply the correct rate based on your shipping location in accordance with US tax law.

1. Go to the Sign In page and click "Forgot Your Password?"
2. Enter the email address associated with your account
3. Check your inbox for a password reset email and click the link
4. Set your new password and sign in

If you don't receive the email, please check your spam/junk folder. Still having trouble? Contact us at cs@tidewe.com.

If you're unable to log in, try the following:

1. Double-check your email address and password for typos
2. Make sure you're using the same email you registered with
3. Use "Forgot Your Password?" to reset your password
4. Clear your browser cache and cookies, or try a different browser (Chrome or Safari recommended)
5. Try logging in from a different device or network

If you're still unable to access your account, please contact us at cs@tidewe.com and we'll help you regain access.

1. Click "Forgot Your Password?" on the sign-in page
2. Enter your registered email address to receive a reset link
3. Follow the instructions in the email to set a new password

The entire process usually takes just a few minutes.

Log in to your TideWe account to view your rewards balance. Points can be redeemed at checkout — simply select how many points to apply and they'll be converted into a discount on your order.

If you haven't registered an account yet, we recommend signing up to start earning and using your points.

Try these steps to resolve most website issues:

1. Refresh the page or wait a moment and try again
2. Clear your browser cache and cookies
3. Switch to a different browser (Chrome or Safari recommended)
4. Try switching between Wi-Fi and mobile data
5. Log in from a different device

If the issue persists, please contact us and provide: your device type, browser, a description of the problem, and a screenshot or screen recording if possible.