Return Policies

If you purchased the item at one of our authorized dealers, please contact that dealer to process the return.

To process a return for an item that was purchased on TideWe.com, please send us an email at cs@tidewe.com. Include a description of the problem and reference your order number in the email. We will try our best to help you.

IF A PURCHASE WAS DAMAGED DURING SHIPMENT

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please send us an email at cs@tidewe.com.